Terms of Service

Effective Date: February 26, 2026

Welcome to Proluxury! These Terms of Service (“Terms”) govern your use of our website at https://proluxury.net and your purchase of digital products from our online store. By accessing our website, browsing our catalog, creating an account, or making a purchase, you agree to comply with and be bound by these Terms. Please read them carefully before using our site.

1. Use of the Website

By using this website, you agree to:

• Use it only for lawful purposes and in accordance with these Terms
• Provide accurate, current, and complete information when creating an account or making a purchase
• Maintain the security and confidentiality of your account login credentials
• Refrain from using the website in any way that may harm, disable, overburden, or interfere with its security or functionality
• Not attempt to gain unauthorized access to any part of the website, server, database, or systems connected to it
• Not use automated systems (bots, scrapers) to access or collect data from our website without written permission

We reserve the right to restrict access, suspend accounts, or terminate service if any misuse, fraudulent activity, or violation of these Terms is detected.

2. Product Descriptions and Availability

We aim to provide accurate descriptions of all digital products, including Microsoft Windows and Office licenses, product versions, and pricing.

If a product becomes unavailable after you place an order:

• We will notify you via email
• We will offer you: Full Refund (3–5 business days), Store Credit, Substitute Product (with your approval), or Pre-Order if available

In the event of a pricing error, we will contact you before processing your order. You can purchase at the correct price or cancel for a full refund. If you receive a product that doesn’t match its description, contact us at info@proluxury.net within 7 days for a replacement or refund.

3. Pricing and Payments

We are committed to providing a transparent and secure payment experience for customers worldwide.

Accepted Payment Methods

We accept Stripe, PayPal, Apple Pay, Google Pay, credit cards (Visa, MasterCard, American Express, Discover), and debit cards.

Currency and Pricing

• Currency: All transactions are processed in United States Dollars (USD $)
• Worldwide Service: We serve customers in every country
• Taxes: Digital products may be subject to local taxes based on your location
• Fees: No hidden fees or surcharges are added to your order

Payment Processing

• Payments are processed upon order placement
• Orders are confirmed after successful payment authorization
• You will receive an order confirmation email
• All transactions are secured with SSL/TLS encryption and processed through PCI DSS-compliant payment gateways

For detailed payment information, please review our Payment Policy.

4. Order Processing and Digital Delivery

Order Confirmation

Once you complete your purchase:

• You will receive an Order Confirmation Email with your order number and purchase details
• Your digital product key will be sent to your registered email address within minutes of payment confirmation
• The delivery email will include your product key, official Microsoft download links, and activation instructions

Digital Delivery

• Delivery Method: Email (digital, no physical shipping)
• Delivery Time: Within minutes of payment confirmation
• Cost: FREE for all orders worldwide
• Worldwide Service: We deliver to customers in every country

For complete delivery details, refer to our Delivery Policy.

5. Returns and Refunds

We offer a 7-day return policy for unused, unactivated digital product keys.

Return Eligibility

To qualify for a return:

• Product keys must be unused and unactivated
• Returns must be requested within 7 days of purchase
• You must provide proof of purchase

Return Process

1. Contact us at info@proluxury.net within 7 days
2. Provide your order number, product key (unused), and reason for return
3. Receive Return Authorization within 1 business day
4. Refund processed within 3–5 business days after authorization

Refunds

• Refunds are processed within 3–5 business days
• Refunds issued to the original payment method
• Your bank may need an additional 3–7 business days to post the refund
• No restocking fees

For detailed return information, review our Return and Refund Policy.

6. Intellectual Property

All content published on the Proluxury Limited website, including but not limited to text, product descriptions, images, logos, graphics, icons, page layouts, and software code, is the exclusive intellectual property of Proluxury Limited or its content suppliers and licensors. This content is protected by Hong Kong and international copyright, trademark, and intellectual property laws.

Prohibited Uses

• You may not copy, reproduce, republish, download, post, broadcast, transmit, or distribute any content from our website without prior written permission
• You may not modify, create derivative works, reverse engineer, or exploit our website content for commercial purposes
• You may not use our business name, logos, trademarks, or branding in any way that suggests endorsement or affiliation without authorization

Permitted Use: You may view, print, or download content for personal, non-commercial use only, provided you retain all copyright and proprietary notices.

7. User Accounts

When you create an account, you are responsible for:

• Maintaining the confidentiality and security of your login credentials
• Ensuring that all account information is accurate, current, and complete
• All activities that occur under your account, whether authorized by you or not
• Notifying us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate any account that we suspect is involved in fraudulent activity or violates these Terms.

8. Limitation of Liability

To the maximum extent permitted by law, Proluxury Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. This includes loss of profits, data, business interruption, or delays caused by email service providers or technical issues.

Our total liability for all claims shall not exceed the amount paid for the specific product giving rise to the claim.

Some jurisdictions do not allow the exclusion of liability for consequential damages, so these limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Proluxury Limited and its affiliates, officers, directors, employees, agents, suppliers, and partners from and against any claims, liabilities, damages, losses, costs, expenses, or fees arising from your violation of these Terms, violation of any applicable laws, violation of any third-party rights, or misuse of our website or products.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Hong Kong Special Administrative Region (SAR), without regard to conflict of law provisions. Any disputes arising from these Terms or your use of our website shall be resolved in the courts of Hong Kong SAR.

International customers retain rights under their local consumer protection laws, which may provide additional protections beyond what is outlined in these Terms.

11. Dispute Resolution

Before pursuing legal action, we encourage you to contact us at info@proluxury.net to resolve issues informally. Most concerns can be addressed through direct communication.

12. Changes to These Terms

We may update, modify, or revise these Terms of Service from time to time to reflect changes in our business practices, legal requirements, or website functionality. The updated Terms will be posted on this page with a new “Effective Date.” Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms. The remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy, Delivery Policy, Return Policy, Payment Policy, and other policies referenced herein, constitute the entire agreement between you and Proluxury Limited regarding your use of our website.

Company Information

Business name: Proluxury Limited
Company No: 78919431
Address: Unit 903D, 9/F., Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong
E-Mail: info@proluxury.net
Phone: +852 5921 4092

Customer Service Opening Hours:
Monday–Friday: 9:00 AM – 6:00 PM
Saturday–Sunday: Closed
Time Zone: Hong Kong Time (HKT)

Response Time: We respond within 1 business day