Payment Policy

Effective Date: February 26, 2026

At Proluxury, we are committed to providing a smooth, transparent, and secure payment experience for customers worldwide. This Payment Policy explains the payment methods we accept, how transactions are processed, security measures we employ, and how we protect your financial information.

1. Accepted Payment Methods

We accept the following payment methods for all online purchases worldwide:

  • Stripe – All major credit and debit cards processed via Stripe
  • PayPal
  • Apple Pay
  • Google Pay
  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards

All payments must be made in full at the time of purchase. We do not offer layaway plans, payment installments, or deferred payment options. Orders will only be processed once payment has been successfully received and verified.

2. Currency

All transactions are processed in United States Dollars (USD $). All product prices displayed on our website are shown in USD.

For International Customers:

  • International orders are accepted and processed in USD
  • Your card issuer or bank may apply a currency conversion fee or foreign transaction charge
  • Proluxury does not control, add, or receive any portion of currency exchange fees charged by your financial institution
  • The final amount charged to your account may vary slightly due to exchange rate fluctuations and bank fees
  • Please contact your bank or credit card company for information about international transaction fees

3. Transaction Security

Your security is our top priority. We implement industry-leading security measures to protect your personal and financial information during every transaction.

Encryption and Data Protection

  • SSL/TLS Encryption (HTTPS): All data transmitted between your browser and our website is protected using SSL encryption
  • PCI DSS-Compliant Payment Gateways: All transactions are processed through PCI DSS certified payment processors
  • Tokenization: Your payment data is tokenized for security
  • No Storage of Card Details: We do not store your full credit card number or CVV code on our servers

Fraud Prevention

To protect both you and our business from fraudulent transactions, we employ fraud detection algorithms, Address Verification Service (AVS), and CVV verification for all credit card transactions.

If we detect any irregularities or potential fraud associated with your order, we reserve the right to cancel or hold your order pending verification. We may contact you to confirm your identity or payment details before processing the transaction.

4. Taxes and Fees

  • Sales Tax: Digital products may be subject to local taxes based on your location. Any required taxes will be calculated at checkout.
  • Delivery Costs: All products are delivered digitally via email at no charge. There are no shipping fees or surcharges.
  • No Hidden Fees: We do not add hidden costs, handling fees, processing fees, or unauthorized charges to your order.

If you believe you have been charged incorrectly, contact us at info@proluxury.net, and we will investigate and resolve the issue.

5. Payment Processing

Payments are processed upon order placement. When you click “Place Order” or “Complete Purchase”:

  • Your payment method will be charged in full for the total order amount
  • If payment is successful, you will receive an Order Confirmation Email with your order number and receipt
  • Your order will then be processed and your product key delivered digitally via email within minutes

Payment Declined or Failed

If your payment is declined or failed to process:

  • You will be notified on the checkout page
  • Your order will not be confirmed or processed
  • No charge will be applied to your account

Common reasons for payment decline: Incorrect billing information, insufficient funds, expired card, daily spending limit reached, or card issuer flagged the transaction.

What to do: Double-check your billing information, ensure your card has sufficient credit, contact your bank to verify there are no holds, try a different payment method (PayPal, Apple Pay, Google Pay), or contact us at info@proluxury.net.

6. Refunds and Cancellations

If you need to cancel your order, contact us at info@proluxury.net with your order number. If your order has not yet been delivered, we will cancel it and issue a full refund. If your order has already been delivered, you will need to follow our return process.

Refund Processing

Refunds (if approved) are processed back to the original payment method used at checkout:

  • Refund Timeline: We process refunds within 3–5 business days after return authorization
  • Bank Processing Time: Allow an additional 3–7 business days for your bank to post the refund
  • Refund Confirmation: You will receive an email confirmation once your refund has been processed

For complete refund details, refer to our Return and Refund Policy.

7. Payment Disputes

If you notice any unauthorized or incorrect charges on your account, contact us at info@proluxury.net before initiating a chargeback with your bank. We are committed to resolving payment issues quickly and fairly. Most disputes can be resolved more efficiently by working directly with us.

8. Questions or Concerns

If you have any questions about payment methods, transaction security, refund processing, or billing issues, contact our customer service team. We will respond within 1 business day.

Company Information

Business name: Proluxury Limited
Company No: 78919431
Address: Unit 903D, 9/F., Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong
E-Mail: info@proluxury.net
Phone: +852 5921 4092

Customer Service Opening Hours:
Monday–Friday: 9:00 AM – 6:00 PM
Saturday–Sunday: Closed
Time Zone: Hong Kong Time (HKT)

Response Time: We respond within 1 business day