Security Statement

Effective Date: February 26, 2026

At Proluxury, protecting your personal and financial information is our highest priority. We implement industry-standard security measures to ensure that your data remains safe throughout your shopping experience, whether you are purchasing from Hong Kong, the United States, Europe, or anywhere else in the world.

1. SSL Encryption

All data transmitted between your browser and our website is protected using SSL/TLS encryption. This ensures that sensitive information such as credit card numbers, addresses, and login credentials cannot be intercepted by unauthorized parties.

2. Secure Payment Gateways

We use PCI DSS-compliant payment processors to handle all transactions, including Stripe, PayPal, Apple Pay, and Google Pay. This means:

  • We do not store your full credit card details on our servers
  • Payment data is tokenized and encrypted
  • All transactions are processed in USD and monitored for fraud
  • Your payment information is handled directly by our trusted payment providers

3. Data Protection

Your personal information is stored on secure servers with restricted access. Only authorized personnel can access customer data, and all access is logged and monitored. We comply with applicable data protection laws including CCPA (California) and GDPR (European Union).

4. Fraud Prevention

We use advanced fraud detection tools to identify and prevent suspicious transactions. If we detect unusual activity, we may contact you to verify the order before processing. Orders may be subject to verification to protect against fraudulent activity.

5. Ongoing Monitoring

We regularly review and update our security systems to stay ahead of evolving threats and ensure we maintain the highest standards of protection for our worldwide customer base.

6. Your Responsibility

While we take every precaution to protect your data, you can also help by:

  • Using strong, unique passwords for your account
  • Not sharing your account credentials with anyone
  • Logging out after each session on shared devices
  • Reporting suspicious activity to us immediately

7. Security Concerns

If you believe your account has been compromised or if you notice suspicious activity, please contact us immediately at info@proluxury.net.

Company Information

Business name: Proluxury Limited
Company No: 78919431
Address: Unit 903D, 9/F., Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong
E-Mail: info@proluxury.net
Phone: +852 5921 4092

Customer Service Opening Hours:
Monday–Friday: 9:00 AM – 6:00 PM
Saturday–Sunday: Closed
Time Zone: Hong Kong Time (HKT)

Response Time: We respond within 1 business day